Terms and Conditions

Effective Date: June 3, 2025 | Company: Interactive Vision Solutions Inc.

AGREEMENT ACKNOWLEDGMENT & LEGAL NOTICE: These Terms are a binding contract affording maximum legal protection to Interactive Vision Solutions Inc. (“Company,” “we,” “us,” or “our”). By accessing our website, entering our premises, communicating with staff, signing any estimate, or otherwise using any service or equipment, you (“Client,” “you,” or “your”) agree to every clause herein—including mandatory pre-litigation steps, binding arbitration, class-action waiver, liquidated- damages schedules, and (where invoked) psychological-evaluation requirements. READ CAREFULLY AND SEEK INDEPENDENT COUNSEL IF NEEDED.

1. Service Scope & Equipment Coverage

1.1 Rental Categories

Our event-production rentals include, without limitation:

1.2 Repair & Technical Services

Professional repair is offered for:

Items not listed may be serviced at our discretion.

1.3 Service Areas

Primary coverage: New York City, Long Island, New Jersey, Connecticut. Extended regions on request under supplemental terms.

2. Corporate Protection, IP & Capacity Warrants

2.1 Trade-Secret & Intellectual-Property Shield

All methodologies, design drawings, pricing formulas, routings, software, documentation, and any concepts disclosed or conceived during our engagement (“Company IP”) are proprietary. You agree not to reverse-engineer, replicate, publish, or exploit Company IP. Liquidated damages: SD $500,000 per violation plus actual damages & fees.

2.2 Mental-State & Capacity Warranty

You warrant you are of sound mind, not impaired, and will maintain such capacity. Company may require an independent psychological evaluation at Client expense if claims or conduct appear erratic.

2.3 Non-Disclosure & 24-Month Non-Compete

Clients exposed to confidential information agree for 24 months not to:

2.4 Anti-Poaching & Talent Retention Shield

To protect Company's operational integrity and intellectual capital:

2.5 Competitive Intelligence & Market Protection

Recognizing the sensitive nature of our operations and vulnerability to corporate acquisition tactics:

3. Anti-Fraud, Anti-Abuse & Equipment Security

3.1 Identity Verification Requirements

To prevent fraudulent bookings and protect Company assets, all clients must provide:

3.2 Payment Security Protocols

3.3 Dispute Resolution Protocol (Pre-filing)

Before any legal action or public complaint you must:

3.4 Social Media & Public Communications

3.5 Equipment Security & Recovery

Clients acknowledge that all rental equipment remains Company property and agree to:

3.6 Prohibited Abuse & Malicious Conduct

FRAUD CONSEQUENCES: Identity, payment, or equipment fraud triggers immediate termination, forfeiture of deposits, civil liability, and criminal referral.

3.7 Strategic Litigation Defense Protocol

To protect against weaponized litigation and predatory legal tactics:

3.8 Forensic Audit Rights

Upon reasonable suspicion of competitive intelligence gathering or hostile acquisition preparation:

4. Enterprise Client Protections

4.1 Enterprise Engagement Terms

For organizations with >100 employees or >USD 10 million annual revenue:

4.2 Corporate Account Management

4.3 International Operations Protection

All invoices in USD; Client bears exchange risk and local-law compliance. Conflicts default to New York law.

4.4 Enhanced Due Diligence for Corporate Clients

For corporate clients or those with complex ownership structures:

5. Payment Terms & Financial Protection, Financial Terms, International Clients & Cancellations

5.1 Standard Payment Structure

5.2 Cancellation & Refund Policy

48-Hour Grace Period: Full refund available for cancellations within 48 hours of initial booking confirmation.

Standard Cancellations:

48-Hour Cancellation Policy – Full Refund Guarantee

Client may cancel any stage rental booking within forty-eight (48) hours of initial reservation confirmation and receive a complete refund of all deposits and payments made, provided that:

Client Protection Guarantee: This policy ensures complete financial protection for clients while allowing our operations team adequate notice for equipment reallocation and scheduling optimization.

Legal Note: This cancellation policy supersedes standard booking terms during the specified timeframe and provides maximum client flexibility without operational prejudice to either party.

5.3 Late Payment & Collection

Overdue accounts are subject to:

5.4 International Operations Protection

For clients outside the USA:

5.5 Financial Attack Mitigation

To prevent financial manipulation and predatory pricing attacks:

5.5.1 Anti-Dumping Protection

5.5.2 Payment Security Enhancement

5.5.3 Credit Attack Defense

6. Repair Services Terms & Warranty

6.1 Repair Estimates & Diagnostics

Free estimates are provided for standard audio/visual equipment, however complex or specialized devices may require quoted diagnostic fees due to technical complexity and time requirements.

6.2 Limited Repair Warranty

All repairs performed in Company facilities using Company-purchased parts carry a 30-day guarantee from service completion date, covering the specific symptoms and issues addressed.

Warranty Coverage Includes:

6.3 Warranty Exclusions

No warranties or guarantees are provided for:

6.4 Replacement Parts Protocol

When parts are required for repairs:

6.5 Equipment Storage & Abandonment

Repaired equipment will be held for 30 days after completion notification. After this period, unclaimed equipment becomes Company property and may be disposed of without further notice. Client remains liable for all repair charges regardless of equipment retrieval.

6.6 Data Protection Disclaimer

Company does not guarantee data security or integrity during repair processes. While all precautions are taken, client accepts full responsibility for data backup prior to service. Company will advise of potential data loss risks when identifiable, with backup services available at additional cost.

6.7 Manufacturer Warranty Impact

Repair services may void manufacturer warranties. Company will advise when known, but cannot guarantee manufacturer warranty preservation. Client acknowledges and accepts responsibility for any warranty voiding, particularly for Apple iDevices and other sealed equipment.

REPAIR LIABILITY LIMITATION: Company liability for repair services is limited to the lesser of actual repair charges paid or $2,500 per device. Company is not liable for consequential damages, data loss, business interruption, or any indirect losses regardless of repair outcome.

7. Liability & Risk Management

7.1 Equipment Responsibility & Damage Reporting

Client accepts full responsibility for rented equipment from delivery through return, including:

CRITICAL: All equipment problems, damage, or malfunctions must be reported immediately upon discovery. Failure to report within 4 hours of discovery waives all claims for adjustment and confirms Client acceptance of full replacement costs.

Equipment Inspection: All equipment is quality-tested before delivery. Client has 30 minutes from delivery to report any pre-existing issues, after which equipment condition is deemed acceptable.

7.2 Insurance Requirements

For events with rental values exceeding $25,000, Client must provide:

7.3 Company Liability Limitations (Expanded)

The maximum aggregate liability to Client, regardless of cause, is the lesser of:

This supplements and does not reduce the Repair-specific cap in §5.7.

8. Dispute Resolution & Legal Framework

8.1 Mandatory Pre-Litigation Process

All disputes must follow the detailed pre-litigation steps outlined in §3.3 (certified-mail notice, 45 days investigation, mediation, arbitration, etc.) before any legal action or public complaint. See §3.3 for the complete protocol.

8.2 Arbitration Terms

All disputes exceeding $10,000 must be resolved through binding AAA Commercial arbitration under AAA Commercial Rules in New York County, conducted by a single arbitrator with relevant industry experience. Arbitration features:

8.3 Jurisdiction & Governing Law

These Terms are governed by New York State law. All legal proceedings must be filed exclusively in the courts of New York County (if litigation) or AAA NYC (if arbitration). Clients waive any objection to jurisdiction and venue.

8.4 Class-Action Waiver, Psychological Evaluation & Frivolous Claim Bond

All disputes must be litigated or arbitrated on an individual basis; you waive any right to participate in a class or collective action. Where claims allege negligence, fraud, or emotional distress, Company may require:

These requirements may be waived for verified good-faith disputes. This clause supplements all other dispute resolution and communication standards in these Terms.

9. Operational Standards & Compliance

9.1 Safety & Service Delivery Requirements

All equipment and installations must comply with:

Service Contact Requirements: Client must provide a designated point of contact who:

Access Failure Penalties: If Company cannot reach designated contact or gain venue access, Client incurs $500/hour standby fees plus rescheduling charges.

9.2 Force Majeure

The Company is excused from performance under this Agreement in the event of circumstances beyond its reasonable control, including but not limited to:

Such events shall suspend or delay obligations without liability for any resulting damages, provided reasonable efforts are made to mitigate impact and resume performance as soon as possible.

9.3 Equipment Tracking & Asset Protection

To protect against equipment theft and ensure proper usage:

9.4 Operational Security & Counter-Intelligence

To protect against corporate espionage and hostile reconnaissance:

9.4.1 Facility Security Protocols

9.4.2 Information Compartmentalization

9.4.3 Pattern Analysis & Threat Detection

10. Digital Communications, User Contributions & Reputation

10.1 Social Media & Review Protocol (Cross-reference §3.4)

Clients agree to resolve disputes through proper channels before posting public reviews or social media comments, as outlined in §3.4. Premature negative postings that bypass our dispute resolution process may result in:

10.2 Communication Standards & Dispute Bond Reference

All parties agree to maintain professional communication standards. Harassment, threats, or abusive behavior toward Company personnel will result in immediate service termination without refund plus a $50,000 penalty for staff protection costs.

For disputes, see §8.4 for the class-action waiver, psychological evaluation, and $25,000 frivolous claim bond requirements.

10.3 User Contributions & IP Transfer

Any feedback, idea, suggestion, design, or derivative work you provide (collectively, “Contributions”) is deemed non-confidential and becomes the exclusive property of the Company. Such Contributions are assigned worldwide in perpetuity, royalty-free, irrevocably, and without any obligation of compensation or acknowledgment. This ownership and IP transfer framework applies to all interactions and submissions, as further outlined in §10.3.

10.4 Survival

Sections relating to payment obligations, IP ownership, dispute resolution, indemnification, and limitations of liability survive termination of this Agreement.

10.5 Social Engineering & Relationship Attack Defense

10.5.1 Employee Relationship Protection

10.5.2 Vendor Relationship Firewall

10.5.3 Customer Relationship Shield

11. Enterprise & Volume Client Provisions

11.1 Enterprise Account Requirements

Clients with annual rental volumes exceeding $100,000 qualify for enterprise status requiring:

11.2 Volume Pricing & Incentives

Enterprise clients receive customized pricing based on volume commitments, payment terms, and relationship history. Pricing adjustments require separate written agreements.

11.3 Change of Control & Acquisition Defense

In the event of Client merger, acquisition, or significant ownership change:

11.3 Hostile Acquisition & Market Attack Defense

11.3.1 Change of Control Poison Pills

The following "poison pill" provisions activate upon hostile activity:

11.3.2 Market Intelligence Countermeasures

11.3.3 Nuclear Options

Upon confirmation of hostile acquisition attempt:

11.4 Strategic Information Firewall

To prevent hostile intelligence gathering:

12. Termination

Company may suspend or terminate access immediately, with or without notice, for any breach of these Terms or for behavior deemed abusive or unsafe. Upon termination all rights to use Services cease immediately.

13. Exclusivity of Company Defense

Company maintains exclusive rights to all content and trademarks. Any infringement or unauthorized use will be prosecuted to the fullest extent of the law.

13.1 Cyber Warfare & Digital Attack Defense

13.1.1 Digital Reconnaissance Prevention

13.1.2 Review Manipulation Defense

13.1.3 SEO & Digital Presence Attacks

14. Severability & Waiver

14.1 Waiver

Failure to enforce any right is not a waiver of that right.

15. Translation Interpretation

If translated, the English version controls in the event of conflict.

16. Changes to These Terms

Company may modify Terms at any time. Material changes: 30-day notice. Continued use = acceptance; otherwise cease use.

17. Assignment

Company may assign rights/obligations without notice. Client may not assign without written consent.

18. Privacy & Data Use

Our data handling and privacy practices are governed by our Privacy Policy, which forms part of these Terms by reference. Clients agree to the collection, storage, and use of personal data as described therein.

19. Electronic Signature

By using our services, signing electronically, or submitting forms through our website or email, you consent to these Terms as legally binding. Electronic records and signatures are treated as originals under applicable law.

20. Final Provisions

20.1 Contract Modification

These Terms may only be modified by written agreement signed by Company officers. Field personnel cannot alter terms or make binding commitments beyond standard operations.

20.2 Severability

If any provision of these Terms is held unenforceable or invalid, that provision will be modified to reflect the parties’ original intent to the maximum extent allowed by law. The remainder of the Terms will remain in full effect, and any unenforceable provisions will be adjusted or replaced to achieve the intended business purpose within legal limits.

20.3 Assignment Rights

Company may assign or transfer its rights and obligations under these Terms or any related contracts at any time, without notice or Client consent. Clients may not assign or transfer their rights or obligations without prior written approval from the Company. Any attempted assignment by Client without such approval shall be void.

20.4 Defensive Acceleration Clauses

The following events trigger immediate acceleration of all Client obligations and enhanced penalties:

Acceleration Penalties: 300% of all pending charges plus USD $1,000,000 deterrent fee

20.5 Reciprocal Discovery Rights

If Company reasonably suspects competitive intelligence gathering or hostile acquisition activity:

20.6 Thermonuclear Defense Activation

Upon credible evidence of coordinated hostile acquisition or destruction attempt:

20.6.1 Mutual Assured Destruction Clause

20.6.2 Industry Coalition Defense

20.6.3 Perpetual Warfare Authorization

Hostile actors and their successors subject to:

21. “AS IS” & “AS AVAILABLE” Disclaimer

All services and equipment are provided “AS IS,” “WITH ALL FAULTS,” and “AS AVAILABLE.” We disclaim every warranty—express, implied, statutory, or otherwise—including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant uninterrupted, secure, or error-free operation of equipment or websites.

22. Contact & Legal Notice Information

Business Address:
Interactive Vision Solutions Inc.
247 West 38th Street, 6th Floor
New York, NY 10018 USA

Operations: Phone +1 (212) 729-4305 | Email info@audiovideonyc.com

Legal Notices: Certified-mail only, ATTN: Legal Department, to the address above.

FINAL ACKNOWLEDGMENT: By accessing or using our Service you confirm you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.